Tiny piano with two legs
There's so much about this business that is based on impressions and appearence. You really didn't have to do that but I really appreciate it", etc. If you go back, try to pick up on little clues that confirm you are exceeding expectations. It seems to me you had an opportunity to exceed expectations and from what I read and hear, this is one secret to building a referral business. What was the loss to you of putting them on if they really didn't care? What was the possibility of making a big impression on the customer by putting on the legs? Is it possible the customer really wanted those legs put on but didn't want to make a big deal out of it knowing you were already done? Is "your tools were already put away" sufficient reason not to reattach those legs? Why did the customer keep those legs? They could have probably determined by a little rocking themselves, whether the legs were needed for structural reasons.
![tiny piano with two legs tiny piano with two legs](https://pyxis.nymag.com/v1/imgs/302/f53/44d6479a2489d3b5719ef9b7e44bb6b14c-piano-buying-guide.rsquare.w1200.jpg)
I say mystery because I see so many other technicians with more business than me and I assume they must be doing something different than me in customer service, so I think about these things a lot. However, there is a mystery customer service technique that refers to exceeding customer expectations. This design is very sturdy, so I think you would be alright.įor safety's sake, I would rock the piano and see how sturdy it is without your legs. Sometimes not even casters, just sitting on the ground. Yamaha has this design on their smaller uprights no legs, just casters under the main cabinet. Anyway, one was broken and after epoxying and re-epoxying it after multiple failures, I just took them both off and added casters near the front edge of the cabinet. I had a spinet with those weak two front legs that are always loose.
![tiny piano with two legs tiny piano with two legs](https://www.thespruce.com/thmb/jKA3puyUWStv8ZyyviWRody_pgg=/1885x1414/smart/filters:no_upscale()/piano-with-laptop-on-a-stool-in-comfortable-loft-apartment-1042693076-146302d8fc7b48a8a70b4fcf8b47878e.jpg)
Due to the placement of the plate and strings being near the rear of an upright piano, the center of gravity is not as far forward as you might think by looking at how the keys hang out in front. Are there feet sticking out with casters under them and aligned vertically near the keys?Įven if not, the piano could still be quite stable.